Privacy Policy
Vertex Tech Supply Limited, trading through the VertexPay website (“VertexPay”, “we”, “us” or “our”), respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit vertexpay.uk, contact us, submit a form or communicate with us.
1. Who controls your information
Vertex Tech Supply Limited is responsible for the personal information described in this policy. You can contact us through the contact form on this website or by writing to: Flat 28, Robert Burns House, London, GL N17 0RB, United Kingdom.
2. Information we may collect
- Identity and contact details, such as your name, business name, email address, telephone number and postal address.
- Information you submit in enquiries, applications, forms, correspondence or support requests.
- Business, account or transaction-related information needed to respond to a request or arrange a service.
- Technical and usage information, such as IP address, browser, device, referring pages, timestamps and website interaction data.
- Cookie and similar technology data, where used.
3. How we use personal information
We may use personal information to respond to enquiries; assess and process requests; provide, administer and improve our website and services; communicate service and security information; prevent fraud, misuse and other unlawful activity; maintain records; comply with legal and regulatory obligations; and, where permitted, send relevant business communications.
4. Our legal bases
Under UK data protection law, we rely on one or more of the following bases: taking steps at your request before entering into a contract; performing a contract; complying with a legal obligation; pursuing legitimate interests such as operating, securing and improving our business, provided those interests do not override your rights; and consent where the law requires it. You may withdraw consent at any time without affecting earlier lawful processing.
5. Sharing information
We may share information with vetted providers that support hosting, communications, analytics, security, professional advice and business operations. Where your request involves a payment, banking or other third-party service, relevant information may be shared with the provider or partner needed to assess or deliver that service. Those organisations may process information under their own privacy notices. We may also disclose information where required by law, to protect legal rights or in connection with a corporate transaction.
We do not sell personal information.
6. International transfers
Some providers may process information outside the United Kingdom. Where required, we use recognised safeguards, such as an adequacy regulation or approved contractual protections, together with appropriate technical and organisational measures.
7. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, security and dispute-resolution requirements. Retention periods vary according to the nature of the information and our obligations.
8. Cookies and website technologies
Our website may use essential cookies needed for security and operation, and may use optional analytics or similar technologies where permitted. Browser controls can restrict cookies, although some website functions may then be unavailable.
9. Security
We use reasonable technical and organisational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through ordinary website forms or email.
10. Your rights
Depending on the circumstances, UK data protection law may give you rights to access, correct or erase personal information; restrict or object to processing; receive portable information; and withdraw consent. We may need to verify your identity before acting on a request. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
11. Children
This website is intended for business users and is not directed to children. We do not knowingly collect children’s personal information through this website.
12. Changes to this policy
We may update this policy when our practices or legal obligations change. The current version and effective date will be published on this page.
13. Contact us
For privacy questions or to exercise your rights, use the contact form on vertexpay.uk or write to Vertex Tech Supply Limited, Flat 28, Robert Burns House, London, GL N17 0RB, United Kingdom.